1 – GENERAL
The MATNET Company with share capital of €3,000 whose head office is located ZA de Pirolles, 43590, BEAUZAC, FRANCE is registered in the SAINT-ETIENNE COMMERCE REGISTER under number 789228921. The registration date is 08/ 11/2012 and specifies below the GENERAL CONDITIONS OF SALE applicable on its mail order site:www.allkitsolar.comWhen a customer validates their order, they simultaneously adhere to the general conditions of sale specified below. These General Conditions of Sale may be modified at any time, which is why we recommend that each of our customers reread them carefully during each of their purchases. Finally, we would like to point out that our service is reserved for people legally capable of entering into contracts under FRENCH AND EUROPEAN law.
2 – PRODUCTS
All of the products offered on our www.allkitsolar.com comply with the legislation and standards applicable on French territory. The descriptions and photos made available to you on the site are subject to particular attention so that your choice can be made in the best conditions. Any purchase on our site which has not been disputed within 1 month will not give rise to any claim outside the framework of the guarantee. The total or partial impossibility of using the products, in particular due to incompatibility of the product, will not give rise to any compensation, reimbursement or questioning of the liability of MATNET.
3 – PRICES
All prices displayed on our site are inclusive of VAT (all taxes included). They also include the cost of eliminating waste electrical and electronic equipment, in accordance with current regulations. If the VAT rate were to be modified, these variations could be reflected in our prices. Unless otherwise stated, prices displayed on our site do not include packaging and transport costs to continental Europe Eurozone. Delivery is except for certain heavy items which may incur additional transport costs. Any order to island territories will charge additional shipping and delivery costs as well, the cost of which will depend on both the nature of the product, its volume/weight as well as the country of destination. All orders must be paid in Euros.
4 - OFFERS
After selecting your products, you will need to identify yourself, select your payment method and follow all the steps until the final validation of your order and acceptance of your payment method by our financial partners STRIPE and PAYPAL.
If your payment method is refused, your order cannot be recorded. However, if you wish to place your order, your payment must be made by bank transfer. If you choose to pay by transfer, your order will be validated and shipped upon receipt, in order to ensure your solvency. The products remain the property of the company MATNET until full payment of their price. Payment by check is not accepted in the majority of cases, unless previously agreed between the two parties.
5 - PRODUCT AVAILABILITY
Our product offering and prices are valid as long as they are visible on the site and while stocks last. For products not stocked in our warehouses, our offers are valid subject to availability from our suppliers. In this context, information on product availability is provided to you at the time of placing your order. This information comes directly from our suppliers, errors or modifications may sometimes occur. If a product is unavailable, we will inform you by email or post upon receipt of the information. If you do not wish to wait and prefer to cancel your order, we will immediately refund your account if you paid by credit card, a refund bank transfer will be issued to you, if you paid by transfer.
6 - PAYMENT
Payment for your purchases is made in Euros. For orders to be delivered in Europe, the payment methods accepted by www.allkitsolar.com are as follows:
- by bank card (Visa, Mastercard) in one go or in 3 installments free of charge. For your payments by credit card, our financial partners STRIPE and PAYPAL immediately encrypt all the data you enter. These data do not pass through our offices, they are directly processed by the service provider's services via the latter's payment solution. The 3D-Secure authentication protocol guarantees you secure payment. At no time can MATNET or anyone on the Internet access your credit card information.
- Wire Transfer. If you choose this payment method, contact us beforehand to obtain our bank details. For orders to be delivered outside continental Europe, only SEPA bank transfers are accepted by www.allkitsolar.com
- by PayPal. Using this simple and secure solution requires that you have a PayPal account.
The invoice corresponding to your payment will be accessible at any time in your customer account. We recommend that you download it and keep it, as it will serve as your Guarantee Voucher.
Payment deadlines and late penalties
Any late payment after the due date will result in payment by the Customer of compensation equal to three times the legal interest rate applicable to individuals.
As for professionals, a lump sum compensation of €40 as well as compensation equal to three times the applicable legal interest rate.
7 - DELIVERY
As soon as your order has been validated and your payment has reached us, we will ship your goods in accordance with the deadlines indicated on your order form. The delivery times indicated exclude weekends and public holidays and run from the day after the date of acceptance or receipt of your payment by our financial partners STRPE and PAYPAL or other means of payment. payment. In the case of an order including products with different delivery times, overall delivery will be made in accordance with the longest delivery time indicated on your order form. MATNET makes every effort to ensure that the delivery times indicated on your order are respected, however, if this time should be extended, we will contact you as soon as we become aware of it to inform you and consider with you the maintenance or the total or partial cancellation of your order. Deliveries are made by our transport partners in accordance with the deadlines indicated on your order form. If during his visit, the carrier cannot find anyone to receive the goods, he will leave a delivery notice in the mailbox on which you will find the contact details where to contact him to arrange a new appointment. We strongly recommend that you provide us with as many items as possible at the time of your order, so that we can contact you quickly in the event of a delivery problem (Home Tel., Mobile Tel., Office Tel., etc.). When you receive your order, the carrier will have you sign the delivery note certifying that you have received the goods. If the package(s) you receive are damaged, it is imperative that you indicate this on the delivery receipt, clearly specifying the anomaly noted. We draw your attention to the fact that the statement “subject to unpacking” cannot be used as a reason for complaint, which is why we recommend that you check the contents of the package(s) in the presence of the delivery person before signing the slip. If one or more products were damaged during shipping or if they do not conform to your order, you must refuse delivery by specifying the reasons for this refusal on the delivery slip. The package(s) will then be returned to us and upon receipt we will be able to send you a new one. When you have entered reservations on your delivery note, you must also inform us by e-mail within 2 days of any anomalies encountered.
For any reshipment following a return of the initial equipment due to deterioration or refusal by the customer, the new delivery time is between 5 days and 10 working days from the date of receipt of the equipment by us. In the event that the customer does not take charge of the delivery due to his absence, if the latter exceeds the re-presentation time provided by the carriers, the product is automatically returned to us. The product will then be reshipped upon request and at the customer's expense.
8 - DELIVERY COST
Delivery is free above €1,500 including tax for individuals and €1,250 excluding tax for professionals in mainland France. Any order to island territories or abroad will charge shipping and delivery costs, the cost of which will depend on both the nature of the product, its volume/weight as well as the country of destination.
9 - RETRACTION PERIOD
You have 30 calendar days from receipt of your order to withdraw and refuse the material. If you wish to exercise this right, we recommend that you send us a completed form on this page at the end visible only if you are connected to your customer account and contact us by telephone or e-mail in order to agree together. reshipment arrangements. The returned equipment must be new (unused), packaged in its original packaging accompanied by all accessories and instructions as well as a copy of the equipment invoice. The return postage will be at your expense. Reimbursement for returned equipment will be made within 30 days of receipt of your return. Please note, certain products made to measure, supplied on demand or cut on demand (such as cut cable) cannot be returned or exchanged.
10 - WARRANTY
The warranty is 2 years on all of our products unless otherwise specified. This warranty runs from the date of delivery of the goods. This warranty is a manufacturer or importer warranty, and is limited to the replacement of the defective part or item. Repair, exchange or replacement does not change the original warranty date. This contractual guarantee is reserved for products subject to normal conditions of installation and use. We therefore recommend that you carefully read the instructions which are provided to you with the equipment or which are made available to you on the manufacturer's website or on our website www.allkitsolar.com.
The consumer has a period of two years from delivery of the goods to obtain implementation of the legal guarantee of conformity in the event of a lack of conformity appearing. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
When the contract of sale of the good provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee is applicable to this digital content or this digital service throughout the period. expected supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of its appearance.
The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience for them.
If the item is repaired within the framework of the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair of the good, but the seller requires replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the good.
The consumer can obtain a reduction in the purchase price by keeping the goods or end the contract by being reimbursed in full against return of the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-compliant good, or if he bears the costs of installing the repaired good or of substitution ;
4° The non-compliance of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer also has the right to a reduction in the price of the good or to the termination of the contract when the lack of conformity is so serious that it justifies the reduction in the price or the termination of the contract being immediate. The consumer is then not required to request repair or replacement of the goods beforehand.
The consumer does not have the right to cancel the sale if the lack of conformity is minor. Any period of immobilization of the property for its repair or replacement
suspends the guarantee which remained to run until the delivery of the restored good.
The consumer also benefits from the legal guarantee against hidden defects, for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the item is kept or to a full refund against return of the item.
11 - AFTER SALES SERVICE
In the event of a malfunction of equipment delivered by us and falling within the scope of the guarantee, we ask you to contact us by e-mail or by telephone to best define the reasons for the malfunction and agree with you. repair procedures for this equipment. In all cases, the costs of returning the equipment will be our responsibility as part of the warranty. The return shipping costs after repair will also be our responsibility in the event of activation of the guarantee. If the requested repair is not covered by the warranty, we will send you a repair estimate which you must return to us signed. It is understood that outside the scope of the guarantee, transport costs are your responsibility. The repair will be carried out either in our after-sales service or in our partner after-sales service centers.
12 - TITLE RETENTION CLAUSE
The products remain the property of MATNET until full payment of their price. Sales are therefore concluded with reservation of title and the transfer of this property only occurs after full payment of the price. Failure to pay may result in a request for return of the equipment at the buyer's expense. Likewise, until this date, the equipment is considered returnable and the buyer bears the risk of damage that this equipment may suffer or cause for any cause whatsoever.
13 - USE OF COLLECTIVE DATA
MATNET undertakes not to disclose the information that you communicate to it to register your order. These are confidential, you therefore have the right to access, modify, delete and oppose the processing of your personal data and their use for prospecting purposes.
14 - APPLICABLE RIGHT
This agreement is subject to French law. The language of this contract is French. In the event of a dispute, the parties will endeavor to come together to find an amicable solution.
15 - FOR THE ORDER ANALYSIS SYSTEM (FRAUD DETECTION)
The information relating to your order is subject to automated data processing. The purpose of this automated data processing is to define a level of analysis of a transaction and to fight against bank card fraud. The merchant from whom you make your purchase is the recipient of the data relating to your order. Failure to transmit data relating to your order prevents the completion and analysis of your transaction.
The occurrence of unpaid debt due to fraudulent use of a bank card
will result in the registration of contact details relating to your order associated with this unpaid payment in a payment incident file. An irregular declaration or an anomaly may also be subject to specific treatment.